Online booking FAQs:
How do I claim a credit?
Whether cancelling a booking with 24 hours notice or your court was unplayable at the time of play, email your original booking confirmation to email@example.com. You can request a transfer to another date/time subject to availability within the 7 day window. If a transfer is not possible, a court booking voucher of equal value to your booking will be issued to use for future bookings. Unplayable court requests cannot be considered ahead of the time of the booking.
How do I move or cancel a booking?
We require 24 hours notice to re-schedule any bookings. You can move or cancel a booking by forwarding the original booking or booking reference to the office. You can then rebook at that time, with your new preferred booking date/time, or email a request at a later date. New booking times or dates are not valid until you have received a confirmation email.
How do I know my card and personal details are secure?
Our transaction partners are PCIDSS Level 1 compliant. Customer details provided via OpenPlay are protected by an SQL injection security layer. We never share any user or bookings data with third parties.
Why do I have to put in my card details every time I book?
For bookings going through the OpenPlay system you will now have the option of saving your card details for future use. OpenPlay’s transaction partner which holds the data is PCIDSS Level 1 compliant. With transactions operating through Booking Bug, the historical decision was made to operate in this way to ensure that only you hold your card details over time. Their transaction partner is also PCIDSS compliant. Following the full transition to OpenPlay the choice will be yours.
How can I book a tennis court?
How do I book a coaching course or holiday camp?
How much does it cost to be a member?
Find out how to join here.
Where can I find you?
Clissold Park is located in Stoke Newington.
Do I need to be a good player?
No. Whether you are a complete beginner or a seasoned player you should find something to suit you in our range of coaching courses, squads and social sessions for juniors and adults.
Can I get individual coaching?
Yes. All our coaches are licensed LTA coaches.
View information on our coaches
What about equipment?
Racquets and balls are provided for all coaching sessions.
The coaches can give advice if you are looking to buy a racquet. Our ‘pro’ shop has a stock of racquets, balls and accessories that can be purchased at reasonable prices.
We also operate a ‘loan’ service for racquets at our Clissold Park site, but please note that this is only available during the opening hours of the Tennis Pavilion.
Do you re-string racquets?
Yes. Take your racquet to the Clissold Park Tennis Pavilion.
Do you have teams?
We have Junior, Men’s, Ladies, Mixed and Vets teams playing regularly throughout the year.
For more details contact:
Alex Scally: firstname.lastname@example.org
Elena Bottici: email@example.com
Christian Coombs firstname.lastname@example.org
Mini Tennis Coordinator:
Raquel Garcia: email@example.com
How can I play competitive matches?
How do I report a maintenance issue at a venue?
Please contact firstname.lastname@example.org with any maintenance problems you discover at a venue, such as holes in nets, broken fencing, or problems with the surface such as leaves or puddling. Where possible send a photograph to show the problem. All issues are reported to the London Borough of Hackney which manages maintenance of court facilities.